Privacy Policy

Effective date: 28 July 2026
Last updated: 28 July 2026

This Privacy Policy explains how Nogti collects, uses, stores and protects your personal information when you:

• visit our Website;

• create an account;

• place an order;

• contact us;

• subscribe to marketing;

• leave a review; or

• otherwise interact with us.

Please read this Policy carefully.

Business Details

Nogti is a trading name of:

Get Nailed London Ltd
Company number: 16644187
Trading and customer service address:
228 Regents Park Road
London
N3 3HP

Telephone: +44 7415 017757
Email: hello@nogti.co.uk
Website: nogti.co.uk

Get Nailed London Ltd is the data controller responsible for the personal information described in this Policy.

1. About This Privacy Policy

This Policy applies to personal information collected through:

• the Nogti Website;

• online purchases;

• customer accounts;

• customer-service enquiries;

• product reviews;

• email or SMS marketing;

• competitions and promotions;

• cookies and similar technologies; and

• our social-media pages where we control the information.

This Policy does not apply to websites or services independently operated by third parties.

2. Personal Information We Collect

The information we collect depends on how you interact with us.

Identity Information

This may include:

• your name;

• account username;

• title, where provided; and

• age or date-of-birth information where required.

Contact Information

This may include:

• billing address;

• delivery address;

• email address;

• telephone number; and

• communication preferences.

Order and Transaction Information

This may include:

• Products ordered;

• order numbers;

• order values;

• discounts used;

• payment status;

• delivery details;

• delivery tracking;

• returns and refunds;

• complaints; and

• purchase history.

Payment Information

Payments are normally processed by an independent payment provider.

We may receive:

• payment confirmation;

• payment method type;

• the final digits of a payment card;

• transaction identifiers;

• billing verification results; and

• fraud-screening information.

We do not normally receive or store your complete card number or card security code.

Customer Account Information

This may include:

• login details;

• encrypted password information;

• saved addresses;

• wishlist information;

• account settings; and

• account activity.

Communications

This may include:

• emails;

• contact-form messages;

• customer-service enquiries;

• complaints;

• returns correspondence;

• survey responses;

• product reviews; and

• photographs or videos you send to us.

Technical Information

When you use our Website, we may collect:

• IP address;

• browser type;

• device type;

• operating system;

• approximate location;

• referring website;

• pages viewed;

• links selected;

• session duration;

• shopping-basket activity; and

• cookie or device identifiers.

Marketing Information

This may include:

• newsletter subscriptions;

• marketing preferences;

• consent records;

• email engagement;

• promotion participation; and

• records of unsubscribing.

Fraud and Security Information

This may include:

• suspected fraudulent activity;

• payment-risk indicators;

• account login records;

• security incidents; and

• information needed to prevent misuse of our Website.

3. How We Collect Your Information

We may collect personal information:

• directly from you;

• automatically through cookies and Website logs;

• from payment providers;

• from delivery companies;

• from fraud-prevention services;

• from ecommerce and Website providers;

• from social-media platforms;

• from marketing and analytics providers; and

• from publicly available sources where legally permitted.

You provide information directly when you:

• create an account;

• place an order;

• contact us;

• request a return;

• subscribe to marketing;

• enter a promotion; or

• submit a review.

4. How We Use Your Information

We only use personal information where we have a lawful reason to do so.

Processing Orders

We use your information to:

• accept and process orders;

• confirm payment;

• deliver Products;

• provide order updates;

• process cancellations;

• manage returns and refunds; and

• fulfil our contractual obligations.

Lawful basis: Performance of a contract.

Managing Customer Accounts

We may use your information to:

• create and maintain your account;

• authenticate your login;

• save your preferences;

• display your order history; and

• provide account features.

Lawful basis: Performance of a contract and our legitimate interests.

Customer Service

We use your information to:

• respond to enquiries;

• investigate missing or damaged orders;

• resolve complaints;

• provide Product support;

• process returns; and

• keep records of our communications.

Lawful basis: Performance of a contract, legal obligations and legitimate interests.

Website Security

We use technical and security information to:

• protect customer accounts;

• prevent fraud;

• investigate suspicious activity;

• detect security incidents;

• maintain Website performance; and

• protect our business and customers.

Lawful basis: Legitimate interests and legal obligations.

Accounting and Legal Compliance

We may use your information to:

• maintain financial records;

• issue invoices;

• complete tax reporting;

• comply with legal requests;

• manage Product-safety matters; and

• establish or defend legal claims.

Lawful basis: Legal obligations and legitimate interests.

Website Analytics

Where permitted, we may use technical information to:

• understand how visitors use our Website;

• identify errors;

• improve navigation;

• improve checkout;

• measure Website performance; and

• understand Product demand.

Lawful basis: Consent where required and legitimate interests where legally permitted.

Marketing

We may use your information to send:

• Product updates;

• special offers;

• promotions;

• news; and

• abandoned-basket reminders.

We will only send electronic marketing where:

• you have given consent; or

• applicable law allows us to contact existing customers about similar Products.

Lawful basis: Consent or legitimate interests, depending on the circumstances.

You can unsubscribe at any time.

Reviews and Promotions

We may use your information to:

• publish Product reviews;

• administer competitions;

• manage promotions;

• confirm eligibility;

• contact winners; and

• prevent duplicate or fraudulent entries.

Lawful basis: Contract, consent and legitimate interests.

5. Our Legitimate Interests

Where we rely on legitimate interests, these may include:

• operating our ecommerce business;

• improving our Website;

• providing customer support;

• preventing fraud;

• protecting customer accounts;

• understanding Product demand;

• managing deliveries;

• protecting our legal rights; and

• marketing similar Products where permitted.

Before relying on legitimate interests, we consider whether the processing is necessary and whether your rights outweigh our interests.

6. Information Required to Process an Order

Some personal information is required to complete your purchase.

For example, we need your:

• name;

• delivery address;

• email address;

• telephone number;

• order information; and

• payment confirmation.

If you do not provide the required information, we may be unable to:

• accept your order;

• process payment;

• deliver your Products;

• create an account;

• provide a refund; or

• respond fully to an enquiry.

Marketing information is optional and is not required to place an order.

7. Special Category Information

We do not normally ask customers to provide medical or health information.

However, you may voluntarily provide information about:

• an allergy;

• a sensitivity;

• an adverse reaction; or

• another health-related Product concern.

Where this information is considered special category personal data, we will only use it where an appropriate legal condition applies.

This may include:

• your explicit consent;

• Product-safety obligations;

• legal claims; or

• another condition permitted by law.

Please do not send medical information that is not necessary for us to deal with your enquiry.

8. Who We Share Information With

We may share personal information with trusted service providers where necessary.

These may include:

• ecommerce platform providers;

• Website hosting providers;

• payment processors;

• banks and financial institutions;

• delivery companies;

• couriers;

• warehouse and fulfilment providers;

• email and SMS providers;

• customer-service systems;

• analytics providers;

• advertising platforms;

• fraud-prevention providers;

• cybersecurity providers;

• accountants;

• insurers;

• legal advisers;

• Product manufacturers;

• Product suppliers;

• regulators;

• courts;

• law-enforcement authorities; and

• government agencies.

We may also share information during a legitimate business sale, restructuring, investment or transfer.

Service providers acting on our behalf must use personal information only for the agreed purpose and protect it appropriately.

We do not sell your personal information to third-party advertisers.

9. Payment Providers

Payments are processed by the payment provider shown during checkout.

The payment provider may process your information to:

• complete your payment;

• prevent fraud;

• verify your identity;

• comply with financial regulations; and

• manage refunds or payment disputes.

The provider may act as:

• our data processor for certain services; and

• an independent data controller for its own legal and regulatory purposes.

You should review the payment provider’s privacy policy for further information.

10. Delivery Providers

We may share the following information with delivery and fulfilment providers:

• your name;

• delivery address;

• email address;

• telephone number;

• delivery instructions; and

• order details required for delivery.

They may use this information to:

• deliver your order;

• send tracking updates;

• arrange redelivery;

• provide collection options;

• confirm delivery; and

• investigate missing or damaged parcels.

11. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where information is transferred internationally, we will use an appropriate safeguard where required.

This may include:

• transfer to a country recognised as providing adequate protection;

• the UK International Data Transfer Agreement;

• the UK Addendum to approved contractual clauses;

• another legally approved transfer mechanism; or

• a permitted legal exception.

You may contact us for further information about safeguards used for international transfers.

12. Cookies and Similar Technologies

Our Website may use:

• cookies;

• pixels;

• local storage;

• analytics tools; and

• similar technologies.

Necessary Cookies

Necessary cookies may be used to:

• operate the shopping basket;

• remember cookie choices;

• provide secure login;

• prevent fraud;

• process checkout; and

• maintain Website security.

These cookies are required for the Website to function.

Optional Cookies

With your permission, optional cookies may be used for:

• analytics;

• Website performance;

• personalisation;

• advertising;

• social-media features; and

• measuring marketing campaigns.

You can accept, reject or manage optional cookies through our cookie controls.

You can also block or delete cookies through your browser settings. However, some Website features may not work correctly without necessary cookies.

13. Marketing Communications

We may send marketing communications by email or text where legally permitted.

Where consent is required:

• the consent request will be clear;

• consent will be separate from accepting our Terms;

• boxes will not be pre-selected; and

• we will record your marketing choice.

Marketing messages will include a simple way to unsubscribe.

You can also unsubscribe by contacting:

Email: hello@nogti.co.uk

After you unsubscribe, we may keep limited information on a suppression list to ensure that we respect your request.

Order confirmations, delivery updates, payment messages and safety notices are service communications rather than marketing.

14. Abandoned Shopping Baskets

Where permitted, we may contact you if you add Products to your basket but do not complete checkout.

We may use information such as:

• your email address;

• the Products in your basket; and

• the time the basket was abandoned.

You can opt out of abandoned-basket marketing using the unsubscribe option in the message.

15. Product Reviews

If you submit a Product review, we may publish:

• your review;

• your rating;

• photographs you provide; and

• your first name or chosen display name.

We will not normally publish your full email address, postal address or payment information.

You should not include sensitive personal information in a public review.

We may remove or moderate reviews that are:

• unlawful;

• misleading;

• abusive;

• unrelated to the Product;

• fraudulent; or

• in breach of our Website rules.

16. Social Media

If you contact us or interact with us through social media, we may receive information from the relevant platform.

This may include:

• your profile name;

• username;

• public profile information;

• messages;

• comments;

• photographs; and

• interaction history.

Social-media platforms also process information under their own privacy policies.

You should review the privacy settings and policies of the platform you use.

17. How We Protect Your Information

We use appropriate technical and organisational measures to protect personal information.

These may include:

• encrypted Website connections;

• restricted access;

• password protection;

• account authentication;

• secure payment providers;

• security monitoring;

• software updates;

• backups;

• confidentiality obligations; and

• data-breach response procedures.

No online system can be guaranteed to be completely secure.

You are responsible for choosing a strong password and keeping your account details confidential.

18. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary.

Our typical retention periods include:

Orders and Transactions

Order, invoice and transaction records are normally kept for up to six years after the end of the relevant financial year.

Customer Accounts

Account information is normally retained while your account remains active and for a reasonable period afterwards.

Customer-Service Records

Enquiries, complaints and return records may be kept for up to six years after the matter is closed.

Marketing Records

Marketing preferences and consent records are retained while marketing continues and for a reasonable period afterwards.

Unsubscribe Records

We may retain limited suppression information to ensure that we continue to respect your unsubscribe request.

Website and Security Logs

Technical and security logs are retained for a limited period based on fraud-prevention, security and operational requirements.

Cookie Information

Cookies are retained for the period shown in our cookie controls or until you delete them.

Product-Safety Records

Product-safety and adverse-reaction reports may be kept for as long as required by law or necessary to investigate the issue.

We may retain information for longer where:

• required by law;

• a legal claim exists;

• a dispute is reasonably expected;

• a regulator requires it; or

• the information has been anonymised.

19. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• request access to your personal information;

• request correction of inaccurate information;

• request deletion of your information;

• request restriction of processing;

• object to processing;

• object to direct marketing;

• request transfer of certain information;

• withdraw consent; and

• make a complaint to the Information Commissioner’s Office.

Some rights are subject to legal conditions and exemptions.

For example, we may need to retain transaction information to meet tax, accounting or legal obligations.

20. Your Right to Object

You have the right to object at any time to the use of your personal information for direct marketing.

You may:

• select the unsubscribe link in a marketing message; or

• contact us at hello@nogti.co.uk.

You may also object where we rely on legitimate interests.

We will stop the relevant processing unless:

• we have compelling legitimate reasons to continue; or

• the information is needed for a legal claim.

21. Withdrawing Consent

Where we rely on your consent, you may withdraw it at any time.

You can withdraw consent by:

• changing your cookie preferences;

• selecting an unsubscribe link;

• updating your account preferences; or

• contacting us.

Withdrawing consent does not affect processing that took place before consent was withdrawn.

22. Exercising Your Rights

To exercise a privacy right, contact us using the details below.

Data Protection Enquiries

Get Nailed London Ltd trading as Nogti
228 Regents Park Road
London
N3 3HP

Telephone: +44 7415 017757
Email: hello@nogti.co.uk

Please describe your request clearly.

We may ask you to provide reasonable information to confirm your identity.

We will normally respond within one month.

Where a request is complex, we may extend this period as permitted by law.

There is normally no fee. However, we may charge a reasonable fee or refuse a request where it is manifestly unfounded or excessive.

23. Complaints

Please contact us first if you have concerns about how your information has been handled.

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk

24. Children’s Information

Our Website and online shop are not directed at children.

You must be at least 18 years old to place an order unless a parent or legal guardian is involved.

We do not knowingly collect personal information from children where parental involvement is legally required.

Please contact us if you believe a child has provided personal information improperly.

25. Third-Party Links

Our Website may contain links to:

• social-media platforms;

• payment services;

• delivery tracking;

• manufacturers;

• suppliers; or

• other third-party websites.

These organisations are responsible for their own privacy practices.

We encourage you to read their privacy policies before providing personal information.

26. Automated Decision-Making

Payment and fraud-prevention providers may use automated systems to assess transaction risk.

This may result in:

• a payment being declined;

• an order being delayed;

• additional verification being requested; or

• an order being reviewed manually.

We do not otherwise intend to use solely automated decisions that produce legal or similarly significant effects without providing the protections required by law.

27. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

• our Website;

• our services;

• our business;

• our service providers;

• how we use personal information; or

• applicable legal requirements.

The latest version will be published on our Website with an updated date.

Where a change is significant, we may also provide notice through:

• our Website;

• your customer account; or

• email.

28. Contact Us

For questions about this Privacy Policy or how we use your personal information, contact:

Nogti Customer Service

Get Nailed London Ltd
228 Regents Park Road
London
N3 3HP

Telephone: +44 7415 017757
Email: hello@nogti.co.uk
Website: nogti.co.uk