Delivery & Returns Policy

Last updated: 5 August 2026

At NOGTI, we take care to pack every order securely and dispatch it as quickly as possible. Please read the information below before placing your order.

Delivery

Order Processing

Orders are processed and dispatched Monday to Friday. We aim to process all orders within 1–2 working days.

Orders placed on weekends or UK bank holidays will be processed on the next working day.

During busy periods, product launches, promotions or seasonal events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email. Where tracking is available, this will be included in your dispatch email.

UK Delivery

• Free standard delivery on UK orders of £50 or more
• £3.99 standard delivery on UK orders below £50

Delivery costs and available options will be clearly displayed at checkout before payment is completed.

We deliver throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.

European Delivery

We also ship to selected countries within Europe.

Delivery costs, available services and estimated delivery times will be calculated and displayed at checkout based on the delivery destination.

Customers outside the UK may be responsible for any applicable customs duties, taxes or import charges. These charges are set by the destination country and are not included in the product or delivery price unless stated at checkout.

Delivery Address

Please ensure that your delivery address is correct and complete before placing your order.

NOGTI cannot accept responsibility for delays, loss or additional delivery costs caused by an incorrect or incomplete address provided at checkout.

Delivery Delays

Delivery times are estimates provided by the courier and may occasionally be affected by circumstances outside our control, including:

• Adverse weather conditions
• Courier delays
• Strikes
• High seasonal demand

If your parcel has not arrived within the expected delivery period, please email customerservice@nogti.co.uk with your order number. We will investigate the delivery with the courier.

Missing, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is missing, damaged in transit, incorrect or arrives with a fault, please contact us within 48 hours of delivery at customerservice@nogti.co.uk.

Please include:

• Your order number
• Clear photographs of the outer packaging
• Clear photographs of the item and any damage
• A brief explanation of the issue

Please do not dispose of damaged packaging or products until we have reviewed your claim, as these may be required by the courier.

Where an item is confirmed as damaged, faulty or incorrectly supplied, we will offer an appropriate replacement, refund or store credit.

Returns & Refunds

We want you to be happy with your NOGTI order.

If you change your mind, you may request a return within 14 days of receiving your order.

Return Conditions

To be eligible for a return, products must be:

• Unopened, unused and in their original condition
• In their original, undamaged packaging
• Complete with all seals, labels, accessories and promotional items included
• Suitable for resale

For hygiene, safety and product-quality reasons, we cannot accept returns of products that have been opened, used, tested, swatched or had their seals removed, unless the item is faulty.

This includes gel products, nail liquids, nail-care treatments and any item that may be affected by contamination once opened.

Items That Cannot Be Returned

The following items are not eligible for return unless they are faulty or were sent in error:

• Opened, used, tested or swatched nail products
• Products with broken seals or damaged packaging
• Products that are not in a resaleable condition
• Sale, clearance or promotional items, unless faulty
• Gift cards
• Products purchased as part of a bundle, kit or set where only part of the set is returned
• Items damaged after delivery due to incorrect storage, misuse or failure to follow product instructions

How to Request a Return

To request a return, please email customerservice@nogti.co.uk and provide:

• Your order number
• The item or items you wish to return
• The reason for your return
• Photographs if the item is damaged, faulty or incorrect

Please wait for return instructions before sending any items back.

Once your return request has been approved, a return label will be provided. Returns sent without prior approval may not be accepted.

Return Postage

For change-of-mind returns, the cost of the return label may be deducted from your refund unless otherwise confirmed by NOGTI.

If your item is confirmed as faulty, damaged or incorrectly supplied, NOGTI will provide a return label at no cost to you.

Original delivery charges are non-refundable for change-of-mind returns.

Refunds

Once your returned item has been received and inspected, we will email you to confirm whether your refund has been approved.

Approved refunds will be made to the original payment method within 5–10 working days.

Your bank or payment provider may take additional time to show the funds in your account.

If a returned item does not meet our return conditions, we may not be able to issue a refund. In this situation, we will contact you before taking further action.

Faulty Products

If you believe a product is faulty, please contact us before using or disposing of it.

We may ask you to provide:

• Photographs of the product
• Product batch details
• A description of the issue
• The product for inspection, where necessary

This policy does not affect your statutory rights under UK consumer law.

Contact Us

For any delivery, return or refund queries, please contact:

Email: customerservice@nogti.co.uk

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